Frequently Asked Questions
Everything you need to know about shopping with Splendor Garden.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange. Please note that certain seasonal or clearance items may be final sale.
How do I track my order status?
Once your order is shipped, we will send an email with a direct link to the carrier's tracking page. You can also log into your Splendor Garden account and view 'Order History' to see real-time updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At Splendor Garden, quality and responsibility are our priorities. We partner exclusively with suppliers who adhere to fair labor practices and sustainable sourcing standards to ensure our products are as good for the planet as they are for you.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order may have already been dispatched.